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Tegeta Card

Procedures for issuing and using a loyalty card

 

  1. General Provisions
    1. Developing these procedures for issuing and using a loyalty card (hereinafter referred to as the “Procedures”) of “Tegeta Retail” LLC (hereinafter referred to as the “Company”) aims at establishing the feedback with the Company’s customers, providing additional benefits to loyal customers, stimulating the Company's sales growth, increasing customer satisfaction and popularizing the Company's activities through marketing tools.  
    2. These procedures prescribe the rules and conditions for issuing by category, changing categories, using a loyalty card (hereinafter – the “Card”) of the Company;
    3.  Handing over a loyalty card of the Company to a customer envisages empowering the customer, in case of submission of the Card and customer’s proof of identity document or only customer’s proof of identity document, to take part in the promotions announced by the Company and to receive goods/services and/or to exercise other powers defined by these Procedures.  
    4. For the purposes of these Procedures, a document identifying the identity of a customer is considered to be any document issued in accordance with the legislation of Georgia, indicating the first name, last name, personal number, photo of the person and the validity period of the document.
    5. A person who has the citizenship of another state and/or a person who does not have the citizenship of Georgia is required to present a passport with the Card.
    6. These Procedures fully apply to the loyalty cards of “Tegeta Motors” LLC (I/C: 202177205), which are issued to customers registered in the database of Tegeta Motors” LLC and these customers address to the Company to purchase goods/products and/or services;
    7.   The order of the Company Director defines the list of goods/services of the Company to which the conditions of the Card apply.
  2. Card categories
    1. There are the cards of three different categories in the Company, in particular:
  • „CLASSIC CARD“ - “Classic” Card ;
  • „SILVER CARD“ – “Silver” Card;
  • „GOLD CARD“ – "Golden" Card.
    1. A unique code is assigned to each Card;
    2. A “Classic” Card is handed over to any customer registered in the customers’ database of the Company’s Business Processes’ Management System (SAP), who has signed a general agreement with the Company;
    3. A “Silver” Card is handed over to a customer if the value of the goods and/or services purchased by him at  the Company varies from 700 to 3000 GEL;
    4. A “Golden” Card is handed over to a customer if the cost of the goods and/or services purchased by him at the Company is 3000 GEL and/or more;
    5. For the purposes of these procedures, the customer has the right to use the loyalty cards of “Tegeta Motors” LLC (I/C: 202177205) handed over to him by “Tegeta Motors” LLC (I/C: 202177205). While using the card by such customers in the Company, the history regarding the total values of the goods/products and/or services purchased by the customer at “Tegeta Motors” LLC (I/C: 202177205) will be maintained and the value of goods and/or services purchased at the Company will be added to this value, which will be a prerequisite for changing the card category in accordance with this Article;     
    6. For the purposes of paragraph 2.6 of this Article, the Company is entitled to request information from “Tegeta Motors” LLC (I/C: 202177205) on the total value of the goods/products and/or services purchased by the customer in that company.    
  1. Registration of a customer
    1. When registering a customer in the Company’s Business Processes’ Management System (SAP), personal details of the customer should be indicated, in particular: 
  • First name, Last name;
  • Personal number;
  • Date of Birth;                                       
  • Phone number;                                    
  • Sex;
  • Citizenship;
  • Address;
  • Card number of a customer.
    1. When registering, a general agreement is signed by and between the customer and Company.  
    2. Issuance of a card to a customer is voluntary;
    3. Only a cardholder is entitled to use the Card;
    4. A customer is not entitled to use the Card of another person;
    5. A Card is handed over to a customer by a consultant, sector manager, head of a sales group, meeter, service registration operator or the appropriate authorized person of any service centre of the Company;
    6. For the purposes of this Article, personal details about a customer registered in the Business Process Management System (SAP) of Tegeta Motors” LLC (I/C: 202177205) is automatically generated in the Business Process Management System of the Company in case of consent of the customer.   

 

  1. Change of the card category
    1. At the first stage, the Classic Card is handed over to a customer;
    2. Change of the Card from one category to another depends on the value of goods and/or services purchased by a customer at the Company;
    3. For the purposes of these Procedures, the customer has the right to use the loyalty cards of Tegeta Motors LLC handed over to him by “Tegeta Motors” LLC (I/C: 202177205). When changing the category of the card of the Company by such customers, information on the total value of the goods/products and/or services purchased by the customer at Tegeta Motors” LLC (I/C: 202177205) is taken into account;  
    4. The cardholder, when purchasing the goods/services specified by the Company, takes advantage of the discounts provided by these procedures;  
    5. When changing and/or cancelling the Card, a customer is not obligated to return it to the Company.
  2. Discount
    1. According to the Card categories, a customer takes advantage of the discounts provided for in this article when purchasing the Company's goods and/or services, in particular:  
  • The customer holding the "Classic" card will take advantage of 5% discount in case of purchasing goods and/or services specified by the Company; 
  • The customer holding the "Silver" card will take advantage of 7% discount in case of purchasing goods and/or services specified by the Company; 
  •   The customer holding the "Golden" card will take advantage of 10% discount in case of purchasing goods and/or services specified by the Company; 
    1. If the customer has lost the Card, s/he can use the discount provided for in this article on the basis of any proof of identity document; 
    2. The customer can use the discounts provided for by the Card for the goods and/or services defined by the director of the Company, within the period set by him.
  1. Card Cancellation
    1. A Card is blocked/cancelled by the Branches’ Management Department of the Company.  
    2. A Card is to be cancelled if a customer moves to any other sales channel from the retail channel of the customers’ base of the Company’s Business Processes’ Management System (SAP); 
    3. A Card is subject to unilateral cancellation by the Company if a customer is suspected in fraudulent activities when using the Card or if there is a reasonable doubt of fraudulent actions against him.
    4. Fraudulent actions carried out by the customer must be substantiated by the relevant person in writing;  
    5. If a Card of the corresponding category was incorrectly granted to a customer, the Company reserves the right to cancel such card;
    6. In case of loss/damage of a Card, it is possible to restore it upon presentation of proof of identity document by a customer. In this case, a code of the lost/damaged Card registered in the name of such customer is cancelled and a new Card will be awarded to him;
    7. In the event of loss of a Card or the suspicion that the Card may be used by another person against will of the cashholder, the customer is entitled to request by means of telephone the Card to be blocked temporarily.
    8. In case of blocking, only the customer can restore the validity of the Card by appearing at any service centre of the Company.   
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