Warranty Terms for Vehicle Fuel System Spare Parts and/or Related Services
1. General provisions
1.1. “Tegeta Motors” LLC (hereinafter – “Seller”/”Company”) guarantees that no spare parts of the vehicle fuel system (hereinafter “Products”), prescribed by and purchased at “Company” shall show any factory defect and/or no related services shall be rendered inadequately within the warranty term, and if any such fact detected, Company rectifies it free of charge as prescribed in these provisions.
1.2. For the purposes of this document, a factory defect is the manufacturing defect of “Products” approved by the manufacturer of “Products”.
1.3. No warranty liabilities of “Seller” apply to the defects caused due to normal wear, misuse or mechanical damages of “Products”.
1.4. These warranty terms apply only to the “Products” purchased at “Company”.
1.5. No warranty terms apply if “Buyer” only purchases the spare parts for the vehicle fuel system at the service-centre of “Company” and does not provide their installation at the service-centre of “Company”.
2. Warranty term
2.1. In the case of complete overhauling/repair with the premium class spare parts (BOSCH, DENSO, DELPHI, VDO, SIEMENS) the warranty term for the rendered service is defined for 6 months, 20,000 km mileage or 500 moto hours (if special purpose equipments), whichever is earlier.
2.2. In the case of the service rendered by means of the spare parts of alternative manufacturer (other than those belonged to premium class), the warranty period is defined for 1 month, 5 000 km mileage or 250 moto hours (if special purpose equipments), whichever is earlier.
2.3. In the case of the spare parts of other class, the warranty term is defined as the case may be, on the basis of the manufacturer’ recommendations of “Products”, in accordance with the manufacturer brand of “Products” and technical specifications of the vehicle for which “Products” are purchased.
2.4. “Buyer” shall be informed regarding the warranty term by means of providing the warranty document or SMS sent.
2.5. The warranty term launches since the moment of transfer of “Products” in the ownership of “Buyer”. The date of transfer of “Products” into “Buyer’s” ownership is recorded by the representative of “Seller” in the warranty document, invoice on purchase of “Products” or proof of payment document of price of “Products” issued by “Company”.
3. Conditions for performance of the warranty liabilities
3.1. If any obstruction is detected when operating “Products”, “Buyer” has to promptly apply to the “Seller’s” service-centre for its rectification. If “Buyer” fails to transport “Products” to the service-centre of “Buyer”, “Seller” provides the repair of “Products” at the address mentioned by “Buyer” and the service costs for the on-site service-team of “Seller” are borne by “Buyer”.
3.2. After overhauling/repair the vehicle fuel system, “Buyer” has to provide the replacement of fuel filter and apply to the service centre of “Seller” for engine maintenance after not later than 250 moto hours, 5 000 km mileage or 6 months, whichever is earlier).
3.3. The warranty liabilities of “Seller” are effective only if “Buyer” complies with these warranty terms and exhibits the damaged “Products” accompanied with proof of identity document and proof of payment document of “Products”’ price to “Seller”.
3.4. The warranty liabilities of “Seller” imply repair, replacement/change (if no repair is possible) of “Products” and its installation/dismantling-related services free of charge, or refunding the price of “Products” to “Buyer” (if “Seller” fails to repair, replace/change “Products”).
3.5. If within the warranty term “Products” is changed with the new one, the warranty term of “Products” remain the same.
3.6. No direct or indirect financial expenditures resulted from failure of “Products” (within the warranty term) and experienced by “Buyer” shall be reimbursed by “Seller”.
3.7. If the case is qualified by “Seller” as ”Warranty Case”, the corresponding conclusion with this regard is recorded by “Seller” in certificate of damage in e-system of business processes’ management of Seller (SAP). The conclusion should mention whether the damaged “Products” subjects to restoration/repair, it is to be replaced/changed with other “Products” or the price of “Products” is to be refunded to “Buyer”. In the case of the warranty case, the term for repair, replacement/change of the “Products” or refunding amount shall be determined as the case may be and notified to “Buyer” in advance.
3.8. If “Seller” determines that the damaged “products” subjects to no restoration and its replacement/change is required, “Products” is replaced/changed with the products of the same manufacturer or with the same class products (with the same data/specifications) of other manufacturer. If the price of the new “Products” exceeds the amount paid by “Buyer”, “Buyer” has to pay difference to “Seller” on the basis of the corresponding invoice(s).
3.9. If the parties fail to deal with the dispute related to the warranty terms via negotiations, the parties apply to LEPL “Levan Samkharauli National Forensic Bureau” to establish the reasons for damage of “Products” and the expertise expenses are covered by “Buyer”. Pursuant to the expert findings, if there is a factory defect of “Products” detected, “Seller” becomes obliged to compensate the expertise expenses to “Buyer”.
3.10. The damaged “Products” replaced/changed in the result of warranty service, is in the ownership of “Seller”.
4. Failure in performance of the warranty liabilities
4.1. “Seller” is discharged from the warranty liabilities in the following cases:
4.1.1. If “Products” has been misused by “Buyer”;
4.1.2. In the case of disrepair of the electric system of the vehicle and/or if such details are installed in the vehicle or such alternations are made to its design that are not foreseen in the vehicle configuration of the vehicle manufacturer ;
4.1.3. If the reason of damage of “Products” is: operation of the vehicle under extreme load, alternation of the modification nature without the prior written consent of “Seller”, violation of maintenance rules of the vehicle foreseen in the operation rules;
4.1.4. If the damage of “Products” is resulted from negligence of “Buyer”, especially due to misuse of the vehicle, which cannot be considered as a factory defect;
4.1.5. If the reason of damage of “Products” is external mechanical impact;
4.1.6. If other materials felt into the “Products”, and/or any corrosion is observed at metal parts, if there is any dirt, water or other impurity in the fuel tank, other than the fuel (EN590) complying with the manufacturer’s requirements;
4.1.7. If the vehicle where “Products” was installed was not presented in the service-centre of “Seller” for the purposes of rendering the warranty services;
4.1.8. If any overhauling/repair at the fuel system/engine of the vehicle was made by “Buyer” at the service-center of other company;
4.1.9. If the barcode/serial number or label of the presented “Products” is damaged and/or does not correspond to the number of the warranty document filled in the e-system of business process’ management of “Seller” (SAP).
4.1.10. If “Buyer” repaired “Products” and/or altered the internal design of “Products” at his discretion;
4.1.11. If “Buyer” had took into account no recommendations (e.g. no fuel tank washed, no fuel filter replaced, other damage(s) observed at engine which may damage the fuel system, etc.) of “Seller” in the process of overhauling/repair of “Products”.