Return and Refund Policy

1. Procedure for Canceling the Contract and Returning the Goods
   1. This document sets out the terms and conditions for returning goods/products purchased from the company, without any reason, by the identified customer of Tegeta Motors LLC (hereafter referred to as “the Company”).
   2. The customer has the right to cancel the contract and demand the return of purchased goods at our branches, subject to the following conditions:

- In case of purchase by a retail customer at our branches - within 3 (three) calendar days.

- In case of purchase by clients of our corporate channel at our branches — within 14 (fourteen) calendar days.

- For wholesale customers — within 14 (fourteen) calendar days.

1. 3. The time limits specified in this section shall be calculated from the date on which the goods are received by the customer or any third party appointed by them.
   4. The terms of product return shall not apply to products whose price does not exceed GEL 30.
   5. The customer’s termination of the contract shall automatically entail the termination of the relevant related agreement and the restoration of their original state.
       
2. Return Procedure
   1. To exercise the right to return goods/products purchased from the Company, customers must contact the seller at the desired branch within a prescribed period after receiving the goods and submit a request for refund/return.
   2. Customers must present a proof of purchase document for the relevant goods (receipt) and valid identification document (ID card, passport, or residence permit) to the Company.
   3. In case of cancellation of the contract, customers are obligated to return goods to the seller immediately after providing the notice on cancellation of the contract. Customers pay for delivery of goods to seller’s branch at their own expense, unless the seller has undertaken to collect the goods. 
       
3. Requirements for the Products to be Returned 
   1. The product must be returned in its original, factory packaging, undamaged and complete. The customer must also return any documentation provided with the product (if any).
   2. If the customer received any accessories, electronic coupons, and/or other items as part of a promotional offer, they must return these together with the original device being returned. If these items cannot be returned, their value will be deducted from any refund amount payable to the customer.
   3. Points awarded as part of the purchase will be cancelled in the event of a return.
   4. The seller’s representative will confirm the defectless, pre-sale condition of the product after receiving it back from the customer, within a reasonable time.
   5. The following items are not eligible for a refund: 

• The product custom-ordered by the customer;
• The product has been used and/or damaged;
• The product has lost its original commercial appeal and/or consumer properties;
• Delivered goods are inseparably linked with other items;
• If a sealed product has been delivered to a customer and its integrity has been compromised after delivery;
• There is any physical or external damage to the product, the original packaging/factory box has been damaged or the product identifier code has been removed; 
• As a result of use unrelated to the determination of the nature, features, and functionality of the product, its price has decreased. The customer has the right to examine and inspect the product to the extent necessary to determine its features, characteristics and functionality. 

Note: The above requirements do not apply in cases where the Company has incorrectly selected a product for a particular customer-individual. Such cases are governed by the Law of Georgia on the Protection of Consumer Rights, as well as any general agreements concluded between the Company and the customer (if applicable).

1. 6. The customer is responsible for the goods they wish to return until such time as they are delivered to the seller’s premises and the seller has received the goods back. The risk of damage or loss to the goods during this period rests with the customer.
       
2. Refund of Funds  
   1. If the seller acknowledges the customer’s request for a return of the product, the seller shall be obliged to refund the paid amount in full within 5 (five) business days from the date the seller decides to receive the product back. The seller shall not be obligated to reimburse the customer for any additional costs incurred in connection with the delivery/transportation of the goods.
   2. In case of termination of the purchase and sale contract, the seller may refuse to refund until the return of the goods has been completed.
   3. Refunds may be made via one of the following methods:

• Refund to bank account – in case the customer paid for the goods in non-cash, the refund shall be made as a non-cash transfer to the same bank account of the person/citizen who made the payment, unless otherwise agreed between the customer and the seller.
• Payment in cash - if the customer pays for the product in cash, they can request a cash refund at the Company’s cashier or branch (upon presentation of a receipt) or via bank transfer (if no receipt is available) after the goods have been checked and returned. 
• Leaving the paid amount as an advance with the Company - alternatively, the customer can choose to leave the payment as an advance on the Company’s internal balance account for future purchases of the Company’s products, rather than receiving a refund. 
• Exchange of goods for another product - If the value of the new product chosen is greater than the value of the returned product, the customer is responsible for paying the difference. If the value of the chosen product is less than that of the returned one, the difference is added to the customer’s internal balance as advance payment, which they can use towards future purchases. Alternatively, the advance payment amount can be returned to the customer upon request.   
   

5. Procedure for Termination of the Remote Contract and Return of Goods  

The customer has the right to terminate the remote contract within 14 (fourteen) calendar days. Further terms and conditions for terminating the remote contract can be found at https://shop.tegetamotors.ge (Terms of Use for the Tegeta Website and Application).