Standard Warranty Terms for Tires
1. General provisions
1.1. “Tegeta Retail” LLC (hereinafter – “Seller”/”Company”) guarantees that no tires of trucks and light vehicles (hereinafter “Products”) purchased at “Company” shall show any factory defect within the warranty term, and if any such defect detected, Company rectifies it free of charge as prescribed in these provisions.
1.2. For the purposes of this document, a factory defect is the manufacturing defect of “Products” approved by the manufacturer of “Products”.
1.3. No warranty liabilities of “Seller” apply to the defects caused due to normal wear, misuse or mechanical damages of “Products”.
1.4. These warranty terms apply only to the “Products” purchased and installed at “Company”.
2. Warranty term
2.1. The warranty term for “Products” shall be determined taking into account a tread wear index (depreciation value) and “Buyer” shall be informed regarding the warranty term by means of providing the warranty document or SMS sent.
2.2. Tire tread depth is measured by specially intended tool, between middle and external blocks of tread. Furthermore, there should not be any item in the tread. Tread depth should be measured at the place where wear indicator TWI (Tread Wear Indicator) is placed.
2.3. The warranty term launches since the moment of transfer of “Products” in the ownership of “Buyer”. The date of transfer of “Products” into “Buyer’s” ownership is recorded by the representative of “Seller” in the warranty document, invoice on purchase of “Products” or proof of payment document of price of “Products” issued by “Company”.
3. Conditions for performance of the warranty liabilities
3.1. Within not later than 48 (forty-eight) hours upon damage of “Products”, “Buyer” has to present the damaged “Products” at any service-center of “Seller”.
3.2. The warranty liabilities of “Seller” are effective only if “Buyer” complies with these warranty terms and presents the damaged “Products” accompanied with proof of identity document, the corresponding vehicle and proof of payment document of price of “Products” to “Seller”.
3.3. The warranty liabilities of “Seller” imply repair, replacement/change (if no repair is possible) of “Products” and its installation/dismantling-related services free of charge, or refunding the price of “Products” to “Buyer” (if “Seller” fails to repair, replace/change “Products”).
3.4. If within the warranty term “Products” is changed with the new one, the warranty term of “Products” remain the same.
3.5. No direct or indirect financial expenditures resulted from failure of “Products” (within the warranty term) and experienced by “Buyer” shall be reimbursed by “Seller”.
3.6. If the case is qualified by “Seller” as a ”Warranty Case”, the corresponding conclusion with this regard is recorded by “Seller” in certificate of damage in e-system of business processes’ management of Seller (SAP). The conclusion should mention whether the damaged “Products” subjects to restoration/repair, it is to be replaced/changed with other “Products” or the price of “Products” is to be refunded to “Buyer”. In the case of the warranty case, the term for repair, replacement/change of the “Products” or refunding amount shall be determined as the case may be and notified to “Buyer” in advance.
3.7. If “Seller” determines that the damaged “products” subjects to no restoration and its replacement/change is required, “Products” is replaced/changed with the products of the same manufacturer or with the same class products (with the same data/specifications) of other manufacturer by “Seller”. If the price of the new “Products” exceeds the amount paid by “Buyer”, “Buyer” has to pay to “Seller” the difference on the basis of the corresponding invoice(s).
3.8. If the parties fail to deal with the dispute related to the warranty terms via negotiations, the parties apply to LEPL “Levan Samkharauli National Forensic Bureau” to establish the reasons for damage of “Products” and the expertise expenses are covered by “Buyer”. Pursuant to the expert findings, if there is a factory defect of “Products’ detected, “Seller” becomes obliged to compensate the expertise expenses to “Buyer”.
3.9. The damaged “Products” replaced/changed in the result of warranty service, is in the ownership of “Seller”.
4. Failure in performance of the warranty liabilities
4.1. “Seller” is discharged from the warranty liabilities in the following cases:
4.1.1. If the vehicle has passed the service related to the mentioned “Products” in the service-center of other company ;
4.1.2. If the reason of damage of “Products” is: operation of the vehicle under extreme load, alternation of the modification nature without the prior written consent of “Seller”, violation of maintenance rules of the vehicle foreseen in the operation rules
4.1.3. If the damage of “Products” is resulted from negligence of “Buyer”, especially due to misuse of the vehicle, which cannot be considered as a factory defect;
4.1.4. If the reason of damage of “Products” is external mechanical impact;
4.1.5. In case of attempt of unauthorized restoration / repair of the tire;
4.1.6. If a tire is misused;
4.1.7. If other materials felt into the “Products”;
4.1.8. If the vehicle, where “Products” was installed, was not presented in the service-center of “Seller” for the purposes of rendering the warranty services
4.1.9. If the barcode/serial number or label of the presented “Products” is damaged and/or does not correspond to the number of the warranty document filled in the e-system of business process’ management of “Seller” (SAP)
4.1.10. In case of overload or operation of a tire under low/high inflation pressure;
4.1.11. In case of disrepair of chassis (the mentioned should be linked to tire operation);
4.1.12. In case of incorrect wheel misalignment.