Standard warranty terms and conditions of tires
1. General Terms and Conditions
1. TEGETA MOTORS LLC (hereafter referred to as “the Seller/the Company”) guarantees that no factory defect will be found in truck light vehicle tires, purchased from the Company (hereafter referred to as “the Products”) during the warranty period. If such a defect is found, the Company will completely eliminate it without any additional charge, in accordance with the procedures outlined herein.
2. For the purposes of this document, a factory defect refers to a manufacturing defect in a Product as certified by its manufacturer.
3. The Seller’s warranty does not cover defects caused by natural wear and tear, improper operation, or mechanical damage of the Products.
4. These warranty terms apply only to Products purchased from and installed by the Company.
2. Warranty Period
1. The warranty period of the Products shall be determined taking into account the tire tread wear coefficient (depreciation value) and is communicated to the Buyer by a short text message immediately upon the purchase of the Products.
2. The tread height is measured by measuring devices designed for it between the outer and middle tread blocks of the tire. At the same time, there should not be any object in the tread. Tread depth must be measured at the location where the TWI wear Indicator (Tread Wear Indicator) is marked.
3. The warranty period countdown commences from the moment of transfer of ownership of the Product to the Buyer. This transfer date will be indicated by the Seller’s representative in the warranty document, invoice for Product purchase, or proof of Product’s price payment document issued by the Company.
3. Conditions for Fulfilling Warranty Obligations
1. The Buyer is obliged to present the damaged Product to any service center of the Seller no later than 48 (forty-eight) hours from the moment of such damage.
2. Warranty obligations of the Seller shall only be triggered if the Buyer adheres to the terms of this warranty and submits the damaged Product(s) along with the relevant documentation, such as an identity document, the relevant vehicle and proof of Product’s price payment document, to the Seller.
3. The Seller’s warranty implies Product repair, replacement (in the event of irreparability), and free installation/disassembly services, or a refund of the Product’s price to the Buyer (if the Seller is unable to repair or replace the Product).
4. If the Product is replaced during the warranty period with a new one, the warranty period for the Product will remain unchanged.
5. The Seller will not reimburse the direct or indirect financial costs incurred by the Buyer due to Product failure (within the warranty period).
6. If the case is considered by the Seller to be a “Warranty Claim”, the Seller will indicate the relevant decision in the complaint form in the Seller’s electronic business management system (SAP). This decision will indicate whether the defective product will be repaired/restored, whether it should be replaced with another product, or whether the Product’s price will be refunded to the Buyer. During the warranty period, the duration of repairs, replacement of damaged products, or refund of funds will be determined on a case-by-case basis and the Buyer will be preliminarily notified thereon.
7. If the Seller determines that the damaged product is beyond repair and requires replacement, the Seller shall provide the Buyer with a replacement product from the same manufacturer, or another manufacturer offering products of similar data/characteristics. If the cost of the replacement product exceeds the original purchase price, the Buyer will be required to pay the difference based on the relevant invoice(s).
8. If the parties are unable to amicably resolve a dispute concerning the Product’s warranty conditions, they should apply to LEPL Levan Samkharauli National Forensic Bureau to investigate the cause of damage. The cost of this examination shall be borne by the Buyer. If a factory defect is confirmed by the expert opinion, the Seller will be obligated to reimburse the Buyer for all costs associated with such examination.
9. Damaged Products that have been changed/replaced as a result of warranty service shall be the ownership of the Seller.
4. Non-Fulfilment of Warranty Obligations
1. The Seller shall be released from warranty obligations in the following circumstances:
2. if the vehicle has received Product-related services from another company’s service center;
3. if the cause of Product damage is the operation of the vehicle with an excess load, or the implementation of modifications without prior written consent from the Seller, or violation of the maintenance rules provided for in the vehicle operation manual;
4. if the damage to the Product is caused by the Buyer’s negligent actions, especially in cases of improper vehicle operation, which cannot be considered a manufacturing defect;
5. if external mechanical impact causes Product damage;
6. in case of the attempt of unauthorized restoration/repair of the tire;
7. in case of misuse of the tire;
8. if foreign substances enter the Product;
9. if the vehicle on which the Products are installed has not been brought to the Seller’s service center for warranty service purposes.
10. if the barcode or serial number or the label of the Product presented is damaged or does not correspond to the number filled in the warranty document in the Seller’s electronic business processes management system (SAP).
11. if the tire is operated under conditions of overload and low/high internal pressure;
12. in case of an malfunctioned undercarriage (this must be related to the operation of the tire);
13. in case of improper wheel toe.