Standard warranty terms and conditions of spare parts and engine of trucks
1. General Terms and Conditions
1.1. TEGETA MOTORS LLC (hereafter referred to as “the Seller/the Company”) guarantees that no factory defect will be found in spare parts and engine of trucks purchased from/replaced by the Company (hereafter referred to as “the Products”) during the warranty period. If such a defect is found, the Company will completely eliminate it without any additional charge, in accordance with the procedures outlined herein.
1.2 For the purposes of this document, a factory defect refers to a manufacturing defect in a Product as certified by its manufacturer.
1.3 The Seller’s warranty does not cover defects caused by natural wear and tear, improper operation, or mechanical damage of the Products.
1.4 These warranty terms apply only to Products purchased from and installed by the Company.
2. Warranty Period
1.Based on the manufacturer’s recommendation, the general warranty period shall be defined as follows:
• 1 month or 5000 km mileage;
• 3 months or 10000 km mileage;
• 6 months or 20000 km mileage,
whichever occurs first; in the case of original MAN spare parts - 2 years. The warranty period for each Product shall be individually determined on a case-by-case basis, based on the recommendation of the Products’ manufacturer, in accordance with the brand of the manufacturer of the Products and the technical specifications of the vehicle it was purchased for.
2. In the case of an overhaul of a truck engine, the warranty period is set at 6 months or a mileage of 20000 km. (in the case of a dump truck) or 40000 km. (in the case of a curtain-sided saddle tractor), whichever occurs first.
3. The warranty covers the complete replacement of the engine belt repair kit, along with all the rollers and the water pump and such warranty period is set at 6 months or a mileage of 20000 km., whichever occurs first. Belt damage caused by damage to the water pump is not covered by the warranty.
4. The Buyer will be informed of the warranty period for certain product upon receipt of the warranty documentation or via a short text message.
5. The warranty period countdown commences from the moment of transfer of ownership of the Product to the Buyer. This transfer date will be indicated by the Seller’s representative in the warranty document, invoice for Product purchase, or proof of Product’s price payment document issued by the Company.
3. Conditions for Fulfilling Warranty Obligations
3.1. Upon detection of any failure during the Product’s operation, the Buyer shall immediately contact the Seller’s service center to eliminate such failure.
3.2. In case of engine repairs, the first oil change must be carried out within 2000 km mileage. At the same time, the engine oil and oil filter must be replaced at the Seller's service center with the oil and filters recommended by the Seller, also, the engine oil change interval, as recommended by the Company, must be observed. Warranty obligations of the Seller shall only be triggered if the Buyer adheres to the terms of this warranty and submits the damaged Product(s) along with the relevant documentation, such as an identity document, the relevant vehicle and proof of Product’s price payment document, to the Seller.
3.3. The Seller’s warranty implies Product repair, change/replacement (in the event of irreparability), and free installation/disassembly services, or a refund of the Product’s price to the Buyer (if the Seller is unable to repair or replace the Product).
3.4. If the Product is replaced during the warranty period with a new one, the warranty period for the Product will remain unchanged. which implies that the warranty period for the components replaced under the warranty, during the warranty period, will continue to be count down and will not be counted from the commencement of the warranty period.
3.5. The Seller will not reimburse the direct or indirect financial costs incurred by the Buyer due to Product failure (within the warranty period).
3.6. If the case is considered by the Seller to be a “Warranty Claim”, the Seller will indicate the relevant decision in the complaint form in the Seller’s electronic business management system (SAP). This decision will indicate whether the damaged product will be repaired/restored, whether it should be changed/replaced with another product, or whether the Product’s price will be refunded to the Buyer. During the warranty period, the duration of repairs, change/replacement of damaged products, or refund of funds will be determined on a case-by-case basis and the Buyer will be preliminarily notified thereon.
3.7. If the Seller determines that the damaged product is beyond repair and requires replacement, the Seller shall provide the Buyer with a replacement product from the same manufacturer, or another manufacturer offering products of similar data/characteristics. If the cost of the replacement product exceeds the original purchase price, the Buyer will be required to pay the difference based on the relevant invoice(s).
3.8. If the parties are unable to amicably resolve a dispute concerning the Product’s warranty conditions, they should apply to LEPL Levan Samkharauli National Forensic Bureau to investigate the cause of damage. The cost of this examination shall be borne by the Buyer. If a factory defect is confirmed by the expert opinion, the Seller will be obligated to reimburse the Buyer for all costs associated with such examination.
3.9. The Products that have been changed/replaced as a result of warranty service shall be the ownership of the Seller.
4. Non-Fulfilment of Warranty Obligations
4.1. The Seller shall be released from warranty obligations in the following circumstances:
4.2. If the vehicle has received Product-related services from another company’s service center;
4.3. If such parts have been installed on the vehicle or such changes have been made to the design that are not covered by the vehicle manufacturer’s specifications;
4.4. .If the cause of the Products’ damage is the operation of the vehicle with an excess load, or the implementation of any modification changes without prior written consent from the Seller, or violation of the maintenance rules provided for in the vehicle operation manual;
4.5. If the damage to the Product is caused by the Buyer’s negligent actions, especially in cases of improper vehicle operation, which cannot be considered a manufacturing defect;
4.6. If external mechanical impact causes Product damage;
4.7. if foreign substances. that are not provided for in the factory specifications. have entered the Products;
4.8. If the vehicle on which the Products are installed has not been presented at the Seller’s service center for the purposes of provision of the warranty services;
4.9. If the barcode or serial number or the label of the Product presented is damaged or does not correspond to the number filled in the warranty document in the Seller’s electronic business processes management system (SAP).
4.10. If the Buyer did not take into account the Seller’s recommendations during the repair of the spare part.
4.11. If the Seller’s recommendations were not taken into account during installation;
4.12. If any repairs on the light vehicle engine were carried out at the service center of another company;
4.13. If the level of liquids (antifreeze, engine oil) is below the threshold and/or damage is caused by this (a decrease in the level of liquids below the permissible threshold according to the norms established by the manufacturer);
4.14. If the operating temperature of the vehicle engine is not within the normal range;
4.15. If the parts/materials of another vehicle and/or low-quality or improper fuel are used.
5. The peculiarities of applying these warranty conditions:
5.1. The warranty conditions apply to certain parts only if the related parts are replaced with them, namely:
• in the case of an air sensor, the air filter must be changed; in the case of an ignition coil - the spark plug;
• In the case of a shock absorber, - a pair on one axle and a shock absorber limiter must be changed (in the case of a knock, first of all, the shock absorber support);
• In the case of a turbocharger, the air filter, engine oil, dehumidifier (if available) must be changed and intercooler must be flushed;
• In the case of power steering pump, the hydraulic oil reservoir must be changed (not flushed);
• In the case of a clutch kit, the clutch disc, clutch and clutch bearing (if necessary, the flywheel) must be changed;
•In the case of an air conditioner compressor, O-rings, filters (dehumidifiers), and the dehumidifier’s receiver must be changed;
• In the case of a water pump, the coolant (antifreeze) must be changed;
• in the case of the hub and hub bearings, it is necessary to change the hub oil seals (if available), CV joint (if the working area on the seal is damaged), O-ring (if available);
• In the case of a fuel pump, the fuel filters must be changed (if necessary, the fuel tank must be flushed);
• In the case of the main brake tank, the brake fluid must be changed.;
• In the case of an air compressor (for trucks), the air filter, dehumidifier, and engine oil must be changed.
5.2. If it is necessary to replace related parts, the cost of this service must be covered by the Buyer.