Warranty Terms for Truck Spare Parts and Engine
1. General provisions
1.1. “Tegeta Motors” LLC (hereinafter – “Seller”/”Company”) guarantees that no truck spare parts and engine (hereinafter “Products”), prescribed by and purchased/changed at “Company” shall show any factory defect within the warranty term, and if any such fact detected, Company rectifies it free of charge as prescribed in these provisions.
1.2. For the purposes of this document, a factory defect is the manufacturing defect of “Products” approved by the manufacturer of “Products”.
1.3. No warranty liabilities of “Seller” apply to the defects caused due to normal wear, misuse or mechanical damages of “Products”.
1.4. These warranty terms apply only to the “Products” purchased and installed at “Company”.
2. Warranty term
2.1 The warranty term for “Products” shall be determined as the case may be, on the basis of the manufacturer’ recommendations of “Products”, in accordance with the manufacturer brand of “Products” and technical specifications of the vehicle for which “Products” are purchased, subject to the following conditions, whichever is earlier: 1 month or 5000 km mileage, 3 months or 10000 km mileage, 6 months or 20000 km mileage.
2.2 In the case of the overhauling of a truck engine, the warranty term is limited to 6 months term or 20000 km mileage (if dump truck) or to 40000 km (if semi-trailer truck with bed cover), whichever is earlier.
2.3 The mentioned warranty applies in the case of complete replacement of repair set of engine belt, together with all rollers and water pump. No warranty terms apply to the belt damage resulted from the damaged water tank.
2.4 “Buyer” shall be informed regarding the warranty term by means of providing the warranty document or SMS sent.
2.5 The warranty term launches since the moment of transfer of “Products” in the ownership of “Buyer”. The date of transfer of “Products” into “Buyer’s” ownership is recorded by the representative of “Seller” in the warranty document, invoice on purchase of “Products” or proof of payment document of “Products”’ price issued by “Company”
3. Conditions for performance of the warranty liabilities
3.1. If any obstruction is detected when operating “Products”, “Buyer” has to promptly apply to the “Seller’s” service-centre for its rectification.
3.2. The first oil change after the engine repair should be performed within the limit of 2000 km mileage. In addition, the engine oil change interval prescribed by “Company” has to be complied with and engine oil and filters should be replaced in the service-center of “Seller” with the oils and filter recommended by “Seller”.
3.3. The warranty liabilities of “Seller” are effective only if “Buyer” complies with these warranty terms and presents the damaged “Products” accompanied with proof of identity document, the corresponding vehicle and proof of payment document of “Products”’ price to “Seller”.
3.4. The warranty liabilities of “Seller” imply repair, replacement/change (if no repair is possible) of “Products” and its installation/dismantling-related services free of charge, or refunding the price of “Products” to “Buyer” (if “Seller” fails to repair, replace/change “Products”).
3.5. If within the warranty term “Products” is changed with the new one, the warranty term of “Products” remain the same.
3.6. No direct or indirect financial expenditures resulted from failure of “Products” (within the warranty term) and experienced by “Buyer” shall be reimbursed by “Seller”.
3.7. If the case is qualified by “Seller” as ”Warranty Case”, the corresponding conclusion with this regard is recorded by “Seller” in certificate of damage in e-system of business processes’ management of Seller (SAP). The conclusion should mention whether the damaged “Products” subjects to restoration/repair, it is to be replaced/changed with other “Products” or the price of “Products” is to be refunded to “Buyer”. In the case of the warranty case, the term for repair, replacement/change of the “Products” or refunding amount shall be determined as the case may be and notified to “Buyer” in advance.
3.8. If “Seller” determines that the damaged “products” subjects to no restoration and its replacement/change is required, “Products” is replaced/changed with the products of the same manufacturer or with the same class products (with the same data/specifications) of other manufacturer. If the price of the new “Products” exceeds the amount paid by “Buyer”, “Buyer” has to pay difference to “Seller” on the basis of the corresponding invoice(s).
3.9. If the parties fail to deal with the dispute related to the warranty terms via negotiations, the parties apply to LEPL “Levan Samkharauli National Forensic Bureau” to establish the reasons for damage of “Products” and the expertise expenses are covered by “Buyer”. Pursuant to the expert findings, if there is a factory defect of “Products” detected, “Seller” becomes obliged to compensate the expertise expenses to “Buyer”.
3.10. The damaged “Products” replaced/changed in the result of warranty service, is in the ownership of “Seller”.
4. Failure in performance of the warranty liabilities
4.1. “Seller” is discharged from the warranty liabilities in the following cases:
4.1.1. If the vehicle has passed the service related to the mentioned “Products” in the service-center of other company;
4.1.2. If such details are installed in the vehicle or such changes are made to its design that are not foreseen in the vehicle configuration of the vehicle manufacturer.
4.1.3. If the reason of damage of “Products” is: operation of the vehicle under extreme load, alternation of the modification nature without the prior written consent of “Seller”, violation of maintenance rules of the vehicle foreseen in the operation rules;
4.1.4. If the damage of “Products” is resulted from negligence of “Buyer”, especially due to misuse of the vehicle, which cannot be considered as a factory defect;
4.1.5. If the reason of damage of “Products” is external mechanical impact;
4.1.6. If other materials felt into the “Products”
4.1.7. If the vehicle where “Products” was installed was not presented in the service-centre of “Seller” for the purposes of rendering the warranty services;
4.1.8. If the barcode/serial number or label of the presented “Products” is damaged and/or does not correspond to the number of the warranty document filled in the e-system of business process’ management of “Seller” (SAP).
4.1.9. If “Buyer” had took into account no recommendations of “Seller” in the process of repair of the spare part;
4.1.10. If no “Seller’s” recommendation was taken into account during installation;
4.1.11. If any kind of repair was made to the vehicle in the service center of other company;
4.1.12. In the event of a fluid level decrease (antifreeze, engine oil), and/or any damages resulted thereafter (a fluid level decrease below the permissible norms established by a manufacturer);
4.1.13. In case of unsuitable engine operating temperature;
4.1.14. In the event of the parts/materials of other vehicle used and/or unsuitable fuel or fuel of bad quality.
5. Peculiarities of applying the warranty terms
5.1. The warranty terms apply to a number of parts only if related component parts are replaced as well:
- Air sensor – air filter is to be changed;
- Ignition coil - spark plug is to be replaced;
- shock absorber –– is to be replaced on one axle in a pair, absorber limiter (in case of knocking - first of all - the shock mount)
- turbocharger - air filter, engine oil, air dryer filter (if any) are to be replaced, it is necessary to flush the intercooler
- steering pump - hydraulic oil tank is to be replaced (not to be flushed) ;
- сlutch kit - clutch plate, connecting gear and clutch bearing (if necessary - a flywheel) are to be replaced
- air conditioner compressor – O-rings, filter (air-dryer), air-dryer receiver are to be replaced
- water pump - the coolant (antifreeze) is to be changed ;
- hub and hub bearing – the hub oil seal (if any), driveshaft (if the part working on the hub oil seal is damaged), seal (if any)
- fuel pump —fuel filter is to be replaced (if necessary, fuel tank is to be flushed)
- main brake tank - brake fluid is to be changed
- air compressor - air filter, air dryer filter, engine oil are to be changed
5.2. If any related components are to be changed, the price for the mentioned service is covered by “Buyer”.