Standard warranty terms and conditions of equipment and tools

1. General Terms and Conditions

1.1. TEGETA MOTORS LLC (hereafter referred to as “the Seller/the Company”) guarantees that no factory defect will be found in equipments and tools purchased from the Company (hereafter referred to as “the Products”) during the warranty period. If such a defect is found, the Company will completely eliminate it without any additional charge, in accordance with the procedures outlined herein.

1.2 For the purposes of this document, a factory defect refers to a manufacturing defect in a Product as certified by its manufacturer.

1.3 The Seller’s warranty does not cover defects caused by natural wear and tear, improper operation, or mechanical damage of the Products.

1.4 These warranty terms apply only to Products purchased from the Company.

2. Warranty period

2.1. The warranty period is determined according to the table below:

2.2. The warranty period countdown commences from the moment of transfer of ownership of the Product to the Buyer. This transfer date will be indicated by the Seller’s representative in the warranty document, invoice for Product purchase, or proof of Product’s price payment document issued by the Company.

3. Conditions for Fulfilling Warranty Obligations

1. Upon detection of any malfunction during the Product’s operation, the Buyer shall immediately contact the Seller’s service center to eliminate such malfunction.  

2. Warranty obligations of the Seller shall only be triggered if the Buyer adheres to the terms of this warranty and submits the damaged Product(s) along with the relevant documentation, such as an identity document and proof of Product’s price payment document, to the Seller.

3.The Seller’s warranty implies Product repair, replacement (in the event of irreparability), and free installation/disassembly services, or a refund of the Product’s price to the Buyer (if the Seller is unable to repair or replace the Product).

4. If a Product is replaced during the warranty period with a new one, the warranty period for the Product will remain unchanged.

5.The Seller will not reimburse the direct or indirect financial costs incurred by the Buyer due to Product failure (within the warranty period). 

6. If the case is considered by the Seller to be a “Warranty Claim”, the Seller will indicate the relevant decision in the complaint form in the Seller’s electronic business management system (SAP). This decision will indicate whether the damaged product will be repaired/restored, whether it should be replaced with another product, or whether the Product's price will be refunded to the Buyer. During the warranty period, the duration of repairs, replacement of damaged products, or refund of funds will be determined on a case-by-case basis and the Buyer will be preliminarily notified thereon.

7. If the Seller determines that the damaged product is beyond repair and requires replacement, the Seller shall provide the Buyer with a replacement product from the same manufacturer, or another manufacturer offering products of similar data/characteristics. If the cost of the replacement product exceeds the original purchase price, the Buyer will be required to pay the difference based on the relevant invoice(s).

8. If the parties are unable to amicably resolve a dispute concerning the Product’s warranty conditions, they should apply to LEPL Levan Samkharauli National Forensic Bureau to investigate the cause of damage. The cost of this examination shall be borne by the Buyer. If a factory defect is confirmed by the expert opinion, the Seller will be obligated to reimburse the Buyer for all costs associated with such examination.

9. Damaged Products that have been changed/replaced as a result of warranty service shall be the ownership of the Seller.

4. Non-Fulfilment of Warranty Obligations

4.1 The Seller shall be released from warranty obligations in the following circumstances:

1.If the Product is not used by the Buyer for its intended purpose;

2. An improper accessory has been placed on the Product or the Buyer has used additional equipment from another manufacturer (for example, drills, nozzle, discs, etc.);

3. if the damage to the Product is caused by negligent actions of the Buyer, especially in the case of improper operation of the vehicle, which cannot be considered a factory defect; 

4. If external mechanical impact causes Product damage;

5. if the damage to the Product is caused by insufficient ventilation and/or mechanical damage (for example, if the Product has cracks, scratches, chips, etc.);

6. If foreign substances have entered the Product, a foreign body has entered the ventilation grate of electric tools and/or there is rust on the steel parts;

7. if the barcode/serial number or label of the presented Product is damaged and/or does not match the number of the warranty document filled in the Seller’s electronic business process management System (SAP);

8. if the Buyer has repaired the Product on his own initiative and/or changed the internal configuration or electric scheme of the Product and/or attempted to repair or lubricate;

9. if the damage and/or malfunction of the Product is the result of improper transportation and storage.

4.2. No warranty conditions apply for:

4.2.1. parts that experience natural wear (for example, carbon brushes, toothed belts, rubber seals, glands, protective casing, guide roller, bushings, etc.);

4.2.2. accessories to be replaced (for example, chucks, collets, etc.);

4.2.3. equipments (for example, drills, hacksaws, discs etc.) and additional equipment (e.g. coals, rubber rings, belts, lubricants, battery units and charger);

4.2.4. in case of complete wear of the carbon brushes, which may lead to rotor (so called stator) failure;

4.2.5. maintenance (e.g. cleaning, washing, lubrication, etc.).

5. Product installation timeframe

5.1. The Products, that need to be installed, will be installed by the Seller taking into account the following deadlines:

a) at the Seller's service center in Tbilisi - up to 7 (seven) business days from the moment of purchase of the Product;

b) at the Seller's service center in Eastern Georgia - up to 10 (ten) business days from the moment of purchase of the Product;

c) at the Seller's service center in Western Georgia - up to 10 (ten) business days from the moment of purchase of the Product.

6. The Seller’s response timeframes to the warranty case

6.1. The Seller responds to warranty cases, taking into account the following deadlines:

a) in Tbilisi – within 3 (three) business days from the date of the call;

b) on the territory of Eastern Georgia – within 1 (one) week from the moment of the call;

c) on the territory of Western Georgia – within 2 (two) weeks from the moment of the call;

6.2. If the Buyer orders additional parts, 21 (twenty-one) calendar days will be added to the time limits stipulated in the previous paragraph.