Standard warranty terms and conditions of spare parts and engine of a passenger car
1. General Terms and Conditions
1.1. TEGETA MOTORS LLC (hereafter referred to as “the Seller/the Company”) guarantees that no factory defect will be found in spare parts and engine of light vehicles purchased from/replaced by the Company (hereafter referred to as “the Products”) during the warranty period. If such a defect is found, the Company will completely eliminate it without any additional charge, in accordance with the procedures outlined herein.
1.2 For the purposes of this document, a factory defect refers to a manufacturing defect in a Product as certified by its manufacturer.
1.3 The Seller’s warranty does not cover defects caused by natural wear and tear, improper operation, or mechanical damage of the Products.
1.4 These warranty terms apply only to Products purchased from and installed by the Company.
2. Warranty Period
2.1 The warranty period for the Products shall be individually determined on a case-by-case basis, based on the manufacturer’s recommendation, in accordance with the brand of the manufacturer of the Products and the technical specifications of the vehicle it was purchased for, under the following conditions, whichever occurs first:
• 1 month or 2000 km mileage;
• 2 months or 4000 km mileage;
• 3 months or 6000 km mileage;
• 6 months or 10,000 km mileage,
• 12 months or 40,000 km mileage.
This warranty covers the complete replacement of the engine belt repair kit, along with all the rollers and the water pump. Belt damage caused by damage to the water pump is not covered by the warranty.
2.2. In the case of an overhaul of a light vehicle engine, the warranty period is 12 months or a mileage of 20,000 km.
2.3. The Buyer will be informed of the warranty period upon receipt of the warranty documentation or via a short text message.
2.4. The warranty period countdown commences from the moment of transfer of ownership of the Product to the Buyer. This transfer date will be indicated by the Seller’s representative in the warranty document, invoice for Product purchase, or proof of Product’s price payment document issued by the Company.
3. Conditions for Fulfilling Warranty Obligations
3.1. Upon detection of any failure during the Product’s operation, the Buyer shall immediately contact the Seller’s service center to eliminate such failure.
3.2.Warranty obligations of the Seller shall only be triggered if the Buyer adheres to the terms of this warranty and submits the damaged Product(s) along with the relevant documentation, such as an identity document, the relevant vehicle and proof of Product’s price payment document, to the Seller.
3.3. In case of engine repairs, the first oil change must be carried out within 2000 km mileage. At the same time, the engine oil change interval must be observed and must not exceed 10000 km for synthetic grade oils. Each time the oil is changed, the fuel and air filters must be changed; the engine oil and oil filter must be replaced at the Seller's service center with the oil and filters recommended by the Seller.
3.4. The Seller’s warranty implies Product repair, change/replacement (in the event of irreparability), and free installation/disassembly services, or a refund of the Product’s price to the Buyer (if the Seller is unable to repair or replace the Product).
3.5. If the Product is replaced during the warranty period with a new one, the warranty period for the Product will remain unchanged.
3.6. The Seller will not reimburse the direct or indirect financial costs incurred by the Buyer due to Product failure (within the warranty period).
3.7. If the case is considered by the Seller to be a “Warranty Claim”, the Seller will indicate the relevant decision in the complaint form in the Seller’s electronic business management system (SAP). This decision will indicate whether the damaged product will be repaired/restored, whether it should be changed/replaced with another product, or whether the Product’s price will be refunded to the Buyer. During the warranty period, the duration of repairs, change/replacement of damaged products, or refund of funds will be determined on a case-by-case basis and the Buyer will be preliminarily notified thereon.
3.8. If the Seller determines that the damaged product is beyond repair and requires replacement, the Seller shall provide the Buyer with a replacement product from the same manufacturer, or another manufacturer offering products of similar data/characteristics. If the cost of the replacement product exceeds the original purchase price, the Buyer will be required to pay the difference based on the relevant invoice(s).
3.9. If the parties are unable to amicably resolve a dispute concerning the Product’s warranty conditions, they should apply to LEPL Levan Samkharauli National Forensic Bureau to investigate the cause of damage. The cost of this examination shall be borne by the Buyer. If a factory defect is confirmed by the expert opinion, the Seller will be obligated to reimburse the Buyer for all costs associated with such examination.
3.10. Damaged Products that have been changed/replaced as a result of warranty service shall be the ownership of the Seller.
4. Non-Fulfilment of Warranty Obligations
4.1 The Seller shall be released from warranty obligations in the following circumstances:
4.2. If the vehicle has received Product-related services from another company’s service center;
4.3. If the cause of Product damage is the operation of the vehicle with an excess load, or the implementation of “Tuning” modifications without prior written consent from the Seller, or violation of the maintenance rules provided for in the vehicle operation manual;
4.4. If the damage to the Product is caused by the Buyer’s negligent actions, especially in cases of improper vehicle operation, which cannot be considered a manufacturing defect;
4.5. If external mechanical impact causes Product damage;
4.6. If the vehicle on which the Products are installed has not been presented at the Seller’s service center for the purposes of provision of the warranty services;
4.7. If the barcode or serial number or the label of the Product presented is damaged or does not correspond to the number filled in the warranty document in the Seller’s electronic business processes management system (SAP).
4.8. If the Buyer did not take into account the Seller’s recommendations during the repair of the spare part.
4.9. The warranty conditions for shock absorbers apply only if the vehicle has a non-hermeticity (apparent leakage of oil), except in cases where this is caused by a factory defect
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5. The peculiarities of applying these warranty conditions:
5.1. The warranty conditions apply to certain parts only if the related parts are replaced with them, namely:
• Air sensor – air filter;
• Ignition coil – spark plug;
• Shock absorber - a pair on one axle, a shock absorber limiter (in case of a knock, first of all, the shock absorber support);
• Turbocharger - air filter, engine oil, dehumidifier (if available) and intercooler must be flushed;
• Power steering pump - hydraulic oil reservoir (not flushed);
• Clutch kit - clutch disc, clutch and clutch bearing (necessary, the flywheel);
• Air conditioner compressor - O-rings, filter (dehumidifier), dehumidifier’s receiver;
• Water pump - coolant (antifreeze);
• Hub and hub bearing - hub oil seals (if available), CV joint (if the working area on the seal is damaged), O-ring (if available);
• Fuel pump - fuel filters (if necessary, the fuel tank is flushed);
• Main brake tank - brake fluid;
If it is necessary to replace related parts, the cost of this service must be covered by the Buyer.