Unlimited warranty terms and conditions of passenger car tires

1. General Terms and Conditions

1. TEGETA MOTORS LLC (hereafter referred to as “the Seller/the Company”) guarantees that no factory defect will be found in truck tires, defined by the Company and purchased from/replaced by the Company (hereafter referred to as “the Products”) during the warranty period. If such a defect is found, the Company will completely eliminate it without any additional charge, in accordance with the procedures outlined herein.

2. For the purposes of this document, a factory defect refers to a manufacturing defect in a Product as certified by its manufacturer.

3. The warranty conditions may also apply in the case of partial or complete damage to the tire caused by an external impact that prevents its operation under standard conditions and is caused by a rupture and/or contact of the tire with an object or moving over it.

4. These warranty terms apply only to the Products purchased from the Company.

5.The conditions of the endless warranty, in particular the conditions defined in paragraph 1.3 of this annex, apply only to tires of the brands defined in paragraph 5.2. The warranty for tires of all other brands applies only if a factory defect is detected.

2. Warranty period

2.1 Information about applying the endless warranty conditions to the Products will be communicated to the Buyer immediately upon purchasing the Products, by receipt of the warranty documentation or via a short text message.

2.2. The warranty period countdown commences from the moment of transfer of ownership of the Products to the Buyer. This transfer date will be indicated by the Seller’s representative in the warranty document, invoice for Product purchase, or proof of Product’s price payment document issued by the Company.

3. Conditions for Fulfilling Warranty Obligations

1. Warranty obligations of the Seller shall only be triggered if the Buyer adheres to the terms of this warranty and submits the damaged Product(s) along with the relevant documentation, such as an identity document, the relevant vehicle and proof of Product’s price payment document, to the Seller.

2. The Seller’s warranty obligations imply the repair of the Products, or the refund to the Buyer of the price of the Products in the amounts calculated in accordance with the scale defined herein.

3. Direct or indirect financial costs incurred by the Buyer due to malfunction of the Product (during the warranty period) will not be reimbursed by the Seller.

4. If the case is considered by the Seller to be a “Warranty Claim”, the Seller will indicate the relevant decision in the complaint form.

5. In the Seller’s electronic business management system (SAP), the decision will indicate whether the damaged product may be repaired/restored, or whether the Product’s price will be refunded to the Buyer. During the warranty period, the duration of repairs, or refund of funds will be determined on a case-by-case basis and the Buyer will be preliminarily notified thereon.

6. As a result of studying the circumstances, the Seller makes a decision, at his own discretion, regarding the restoration of damaged Products or the reimbursement of their value to the Buyer in the amount specified in the scale defined herein.

7. If the parties are unable to amicably resolve a dispute concerning the Product’s warranty conditions, they should apply to LEPL Levan Samkharauli National Forensic Bureau to investigate the cause of damage. The cost of this examination shall be borne by the Buyer.  If a factory defect is confirmed by the expert opinion, the Seller will be obligated to reimburse the Buyer for all costs associated with such examination.

8. The Seller shall be released from warranty obligations if the barcode or serial number or the label of the Product presented is damaged or does not correspond to the number filled in the warranty document in the Seller’s electronic business processes management system (SAP);

9. Damaged Products that have been changed/replaced as a result of warranty service shall be the ownership of the Seller.

4. Non-Fulfilment of Warranty Obligations

4.1 The Seller shall be released from warranty obligations in the following circumstances:

4.1.1 if the vehicle has received Product-related services from another company’s service center;

4.1.2 if the vehicle on which the Products are installed has not been presented to the Seller’s service center for the purpose of providing warranty services;

4.1.3  if the barcode or serial number or the label of the Product presented is damaged or does not correspond to the number filled in the warranty document in the Seller’s electronic business processes management system (SAP); 

5. Refund of the Products’ price to the Buyer during the endless warranty period

1. Under the terms of this warranty, the amount to be refunded by the Seller shall be calculated taking into account the wear coefficient of the Products’ treads.

2. The tread height is measured by measuring devices designed for it between the outer and middle tread blocks of the tire. At the same time, there should not be any object in the tread. Tread depth must be measured at the location where the TWI wear Indicator (Tread Wear Indicator) is marked.  

 The endless warranty applies only to the following brands: BRIDGESTONE, PIRELLI, CONTINENTAL, MICHELIN, YOKOHAMA, BFGOODRICH: